At KOKA Club, we strive to deliver premium quality t-shirts that you’ll love. To ensure complete satisfaction with your purchase, please review our exchange and return policy below:
– All sales are final. We do not accept returns for items unless they are defective or damaged upon arrival.
– If you receive a defective or damaged item, we will gladly initiate a refund or exchange.
– To qualify for a refund or exchange, you must provide proper proof of the defect or damage.
– An unboxing video showing the defect or damage must be submitted within 48 hours of receiving your order.
– If a defect is found on our end, we will initiate a refund within 15 days following a thorough inspection by our team.
1. Record an unboxing video of the item showing the defect or damage clearly.
2. Email the video along with your order number and a brief description of the issue to kokaclubofficial@gmail.com.
3. Our team will review your request and respond within 3-5 business days.
– Refunds will be processed back to the original payment method used during purchase.
– Exchanges will be subject to product availability.
– We reserve the right to deny a refund or exchange if the defect or damage is not clearly visible in the video proof.
Thank you for shopping with KOKA Club. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.